Shipping policy

Shipping Policy

This Shipping Policy applies to all purchases made through www.knockbox.shop (the “Site”), operated by The Killer Kangaroo Coffee Brand, doing business as “Knockbox Coffee” “Knockbox,” “Knockbox Coffee Company,” and “Knockbox NYC.” By placing an order, you agree to the terms set forth below.

Shipping Policy
All of our coffee is roasted and packaged in-house with care by our small team. When it comes to fulfillment and delivery, we partner with trusted third-party services(the  big dogs) to help get your order out in a timely manner While our team is directly involved in sourcing, quality control, and managing the roasting process, certain aspects of production and fulfillment are carried out by our roasting and logistics partners. This allows us to maintain small-batch quality while ensuring safe, consistent, and timely delivery of your order.. While we manage as much of the process as possible ourselves, once your package leaves our hands, shipping timelines and handling are ultimately the responsibility of the carrier. We do our best to process every order quickly, but delays outside our control may occur.

All merchandise tshirt  and all or some orders are processed and shipped through third-party fulfillment centers located in Illinois, New York, Texas, North Carolina, and other U.S. facilities as needed. Orders may be shipped from one or more locations depending on product availability.

Processing times typically range from 2–5 business days, excluding weekends and holidays. Typically may have different delivery estimates based on location.

Shipping Methods & Carriers

We partner with major carriers (including USPS, UPS, FedEx, and DHL) to deliver orders. Shipping speed and availability will be presented at checkout. Delivery timelines are estimates only and are not guaranteed.

Domestic Shipping (United States)

  • Standard shipping generally arrives within 5–10 business days after processing.
  • Expedited options may be available at an additional cost.
  • Once an order has been handed over to the carrier, risk of loss transfers to the customer and carrier.

Shipping Costs

  • Shipping costs are calculated at checkout and are non-refundable.
  • Promotional free shipping offers, if available, will apply as stated at checkout.Free shipping not guaranteed or may not always be available and at our discretion

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates are provided by the carrier and may not reflect real-time status.

Damaged, Lost, or Stolen Packages

  • We are not responsible for delays, loss, theft, or damage once the order has been transferred to the carrier.
  • Customers are responsible for filing claims directly with the shipping carrier for lost or damaged items.
  • In some cases, we may assist with the claims process at our sole discretion, but we do not guarantee replacement or reimbursement.

Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping details. We are not liable for failed deliveries due to incorrect addresses, incomplete information, or customer error. Additional shipping charges may apply to reship orders returned due to address issues.

Split Shipments

Orders containing multiple items may or will or could be shipped in separate packages from different fulfillment centers. Customers will receive tracking information for each package when available.

Shipping Restrictions

  • We may not ship to P.O. Boxes, APO/FPO/DPO addresses, or restricted regions where shipping carriers cannot deliver.
  • Certain or all or some items may not be eligible for international shipment due to local laws, customs restrictions, or carrier limitations.

Delivery Delays

We are not responsible for delays caused by weather, natural disasters, labor disputes, carrier backlogs, or other events beyond our control. Please refer to our Force Majeure Clause (Section 23 of our Terms of Service) for further details.